Refund policy

Each piece is artisanal and contains natural crystals; slight variations are signs of soul.

At Whisper Bloom NYC LLC, we craft each product by hand, with intention. Because of the artisanal and sensory nature of our offerings, we maintain a carefully considered returns policy.

1. The Nature of Our Products

The following are not considered quality defects and do not qualify for return or exchange:

  • Variations in crystal shape, size, color, or surface texture
  • Natural fragrance variation between batches
  • Minor handmade irregularities that do not affect product function

2. Return Eligibility

We accept returns under the following conditions:

  • The return request is initiated within 14 days after delivery
  • The product is unopened, in its original packaging, with all seals and labels intact
  • The item has not been used, lit, or activated in any manner

The following items are strictly non-returnable:

  • Any product whose tamper-evident seal or fragrance seal has been broken
  • Used, lit, opened, or activated candles, soaps, diffusers, fragrance oils, or crystal ritual objects
  • Final Sale items
  • Digital products, memberships, subscriptions, and downloadable ritual content

This policy exists not merely as a commercial necessity but as a matter of hygiene, product integrity, and respect for subsequent customers.

3. Damaged, Defective, or Seller-Error Items

We take exceptional care in packaging. If your order arrives damaged, defective, incorrect, or affected by seller error:

  • You must notify us at hello@whisperbloomnyc.com within 48 hours of confirmed delivery
  • Your notification must include clear photographic evidence of: (a) the affected item, (b) the packaging, and (c) the shipping label
  • Claims submitted beyond the 48-hour window may not be eligible for review

Upon verification, we will offer an appropriate remedy at our discretion, which may include replacement, store credit, or refund.

4. How to Initiate a Return

Email hello@whisperbloomnyc.com with:

  • Your order number
  • The item(s) you wish to return
  • A brief reason for the return
  • Photos, if applicable

We will respond within 3 business days with return instructions. Unauthorized returns - those sent without prior approval - will not be accepted and may be returned to the sender at the customer's expense.

Return shipping costs are the responsibility of the customer unless the item is damaged, defective, or the return is due to seller error.

5. Refund Processing

Approved refunds will be issued to the original payment method within 7–10 business days of our receipt and inspection of the returned item. Original shipping charges are non-refundable.